Return & Refund Policy
At theboxabu, customer satisfaction is our top priority. Please read our return and refund policy carefully before making a purchase.
-
Returns for Damaged or Incorrect Products
- If you receive a damaged product or an item that is not as described on our store, you must:
- Contact us within 3 days of receiving the product.
- Provide clear photo or video proof of the issue.
- Once verified, we will offer either a replacement or a full refund as per your preference.
-
Change of Mind / Wrong Order
-
Orders cannot be canceled after 12 hours of placing them.
-
Change of mind, accidental orders, or wrong product choices by the customer are not eligible for return, exchange, or refund.
- Please review all product details and shipping info carefully before placing your order.
-
Returns – Important Notes
- If a return is approved, the item must be unused, in its original packaging, and with all tags intact.
- Do not send any items back without first contacting us and receiving return instructions. Unapproved returns will not be accepted.
-
Contact Us
